Shipping & Returns
At Al Fares Jewellery Kuwait, we are committed to providing a smooth, reliable, and premium delivery experience across Kuwait.
Delivery Coverage
We currently provide delivery services across all areas of Kuwait.
At this time, International shipping is not available at this time, but we are working toward offering this service in the future.
Delivery Charges
All deliveries within Kuwait are 100% complimentary.
There are no hidden charges or additional delivery fees the price you see at checkout is final.
Delivery Timeframe
- Standard delivery takes 1 to 2 working days, depending on the time the order is placed.
- For urgent orders, same-day delivery may be available if the order is placed before 4:00 PM.
Please contact us before placing your order to confirm availability. - If you require urgent delivery or need your order delivered at a specific time, please contact us via phone or WhatsApp before placing your order so we can confirm availability.
- We always aim to accommodate special timing requests whenever possible
Delivery Process
- Your order will be delivered directly by our in-house delivery team.
- We do not use third-party courier services. This ensures careful handling, enhanced security, and a premium service experience from our team to your doorstep.
Payment Methods
We accept the following secure, non-cash payment methods:
- KNET
- Credit Cards (Visa & MasterCard)
- Secure Payment Links
Please note: Cash on delivery is not available.
Returns & Exchanges
Your satisfaction is important to us. Please review our return and exchange policy carefully:
Refund Policy
- Refunds are accepted within 24 hours of purchase.
- The original invoice is required.
- Items must be returned in their original packaging and unused condition.
How to Return or Exchange
Exchange Policy
- Exchanges must be requested within 5 days from the purchase date.
- The original invoice is required.
- Items must be unused and returned in their original packaging.
Customized & Personalized Items
Customized jewellery items including resizing, engraving, or any form of aalteration arenot eligible for refund or exchange.