Delivery Instructions
Delivery Coverage
We currently provide delivery services across all areas of Kuwait.
At this time, International shipping is not available at this time, but we are working toward offering this service in the future.
Pick-Up Option
Delivery can take 1-2 days depending on the time the order is placed.
You may also contact us via phone or WhatsApp to arrange a specific delivery time if needed.
Payment Methods
We accept the following secure, non-cash payment methods:
- KNET
- Credit Cards (Visa & MasterCard)
- Secure Payment Links
Please note: Cash on delivery is not available.
Order Confirmation & Scheduling
Once your order is placed successfully:
- You will receive an email confirmation with your order summary.
- Our team will carefully review your order.
- We will contact you if necessary to confirm delivery details or scheduling.
Please ensure that your contact information is accurate to avoid any delays.
Delivery Charges
All deliveries within Kuwait are 100% complimentary. There are no hidden charges or additional delivery fees the price you see at checkout is final.
Delivery Process
Your order will be delivered directly by our in-house delivery team. We do not use third-party courier services. This ensures careful handling, enhanced security, and a premium service experience from our team to your doorstep. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delivery Timeframe
- Standard delivery takes 1 to 2 working days, depending on the time the order is placed.
- For urgent orders, same-day delivery may be available if the order is placed before 4:00 PM.
Please contact us before placing your order to confirm availability. - If you require urgent delivery or need your order delivered at a specific time, please contact us via phone or WhatsApp before placing your order so we can confirm availability.
- We always aim to accommodate special timing requests whenever possible
Gift Options & Packaging:
Gift Wrapping
We are pleased to offer complimentary luxury gift wrapping for your order.
Simply mention your gift wrapping request in the order notes during checkout, or contact us via WhatsApp with your order details, and our team will take care of the rest.
Personalized Gift Message
Make your gift even more special with a personalized message.
You can include your custom message at checkout, and we will carefully place it inside a premium gift card with your jewelry.
Direct Delivery to the Recipient
Sending a surprise? We can deliver your order directly to the person you’re gifting.
Just provide the recipient’s full address and phone number during checkout, and we will ensure your gift is delivered safely and beautifully presented.
Important Delivery Notes
- Please ensure someone is available at the delivery address to receive the order.
- For gift deliveries, kindly provide the recipient’s full address and phone number to ensure smooth delivery.
- Delivery timelines may vary slightly during peak seasons or special occasions.